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Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it. To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at firstname.lastname@example.org. All items on the site are displayed with an estimated time of delivery for each item. We aim to deliver your order in as few packages as possible. Our courier service companies delivers directly to your doorstep during regular working hours/days in your country. In most cases one of our courier services companies will call you to arrange for delivery; however, if you are not available at the time of delivery, a card will be left for you. This will have a date by which you need to collect your package or arrange a re-delivery.
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts. If you are missing part of your order, please check:
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
Some countries charge customs duties and taxes on importing goods from overseas. Custom duties, taxes, clearance and handling fees are calculated at checkout. A representative from one of our courier services companies may contact you to obtain a copy of your ID in order to complete the customs procedure if your order value exceeds a certain amount. However, they will not ask you for any payments. Please contact us if you are asked to pay anything.
Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it. A member of the customer services team will get in contact with you to confirm the order and the delivery address.
Within 2 days of placing the order the team will make two attempts to confirm. If the CS team cannot confirm with you within this 2 day time frame the order will get cancelled.
If your waiting to confirm your order please click here.
To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at email@example.com.
Orders over $250 you will be required to have ID at delivery.
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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