Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
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Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it. A member of the customer services team will get in contact with you to confirm the order and the delivery address. Within 2 days of placing the order the team will make two attempts to confirm. If the CS team cannot confirm with you within this 2 day time frame the order will get cancelled. If your waiting to confirm your order please click here. To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at email@example.com. Orders over $250 you will be required to have ID at delivery
Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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